Frequently Asked Questions
Here you will find an overview of the most frequently asked questions and the corresponding answers. We hope this helps you find the right information. Is your question not included? Please feel free to contact us.
Questions about silk
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Advantages
What are the benefits of silk for babies?
Silk offers many benefits. Here is a summary of a number of essential benefits:
- Reduces friction (bald spots)
- Hypoallergenic
- Temperature regulating
- Breathability
- Softness and comfort
- Sustainability
- Lightweight
To wash
What is the best way to wash silk?
All Silky Baby products are made of high-quality silk. To ensure a long lifespan, it is important that the products are properly maintained.
It is best to wash the products briefly (1-2 minutes) by hand in lukewarm water. If you use the washing machine, choose a delicate or wool wash program at 30 degrees. We recommend spinning at the lowest possible speed. Preferably use a detergent specifically for delicate laundry (wool and silk) with an almost neutral pH value and laundry with similar colors.
The washing symbols on the label:
- Washing machine: 30 degrees, delicate wash (delicate fabrics)
- Do not bleach: do not use bleach
- Ironing: iron at a low temperature
- Do not tumble dry: should not be placed in the tumble dryer
- Professional cleaning: professional chemical cleaning (P)
To smoothe
What is the best way to iron silk?
All Silky Baby products are made of high quality
quality silk. To ensure a long lifespan, it is important that the products are properly maintained.
- Set your iron to a low temperature, often referred to as the silk or delicate setting. The iron should not be too hot to avoid burning.
- Make sure the silk is damp. You can do this by spraying it lightly with water or by not leaving it completely dry after washing.
- Place a thin cotton cloth between the iron and the silk to avoid direct contact.
- Iron the silk gently, taking care not to leave the iron in one spot for too long.
Silk vs. cotton
What is the difference between silk and cotton?
- Silk has a smooth and soft texture that prevents fragile skin and delicate hair from chafing, which is ideal for babies. Cotton can feel rougher, causes more friction and causes bald spots more quickly.
- Silk is naturally hypoallergenic, breathable, moisture-regulating and temperature-regulating. Cotton is also breathable and moisture-absorbing, but less effective at regulating a constant temperature.
- Silk is generally more expensive than cotton due to the complex production process and luxurious properties.
- Silk wicks away moisture quickly, keeping baby dry and comfortable. Cotton also absorbs moisture, but dries less quickly.
- Silk and cotton are both hypoallergenic, but cotton offers less protection against allergens. Silk has naturally antibacterial properties and cotton does not.
Silk vs. satin
What is the difference between silk and satin?
- Silk is a natural product, while satin is a weaving technique that is often made with synthetic fibers such as polyester. Although many think that satin is a material, this is not the case.
- Silk is naturally hypoallergenic, breathable and moisture-regulating. Satin usually lacks these natural and essential properties, depending on the material used.
- Silk is usually more expensive than satin due to its complex production process and luxurious properties, especially if satin is made from synthetic fibers.
- Silk is durable but requires careful maintenance due to its luxurious and natural nature, while synthetic satin is easier to maintain.
Momme
What does momme mean?
Momme is a Japanese unit of measurement that says something about the density of silk. The higher the momme, the higher the quality of the silk. Our entire collection is made of very high quality 100% 22 momme Mulberry Silk.
other questions
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Embroidery
What are the costs to have a product embroidered?
An embroidery costs €9.95 on top of the cost of the product you choose.
How can I have my product embroidered?
When you go to our products, you can choose Embroidery (+€9.95) under the heading 'Personalise'. This can be done when placing an order. All steps to embroidery can be found on the Personalize page.
What can I expect when receiving my embroidered product?
Personalized products are carefully embroidered according to your wishes with high-quality embroidery thread. Everything is carefully checked before being shipped. The fabric can always wrinkle slightly around the embroidery; this is completely normal with silk. There may be embroidery stabilizer and loose threads (yarn) on the back of all embroidery. This is also completely normal. We recommend leaving this in place, otherwise it may affect the quality of the embroidery.
Which embroidery fonts can you choose from?
There is a choice of three different embroidery fonts: sleek, elegant and chic. View them here.
Which embroidery colors can you choose from?
You can choose from the following embroidery colors: pink, blue, cream and beige.
What about capital letters?
When placing an order you can choose between capitalization. Options: All First Letters, The First Letter, Lowercase Letters and CAPITAL LETTERS.
What about special characters?
When entering an embroidery at 'Enter here', it is important that you enter the special characters correctly and as desired. For example: Amélia, Sophia-Mae or Noël.
Products
Why is the mattress sleeve a must-have for babies?
Reduction of friction and hair breakage
The smooth texture of silk reduces friction between your baby's skin and the fitted sheet, which prevents bald spots and skin irritations. This is especially important for babies with fine and delicate hairs that are prone to hair breakage and tangles.
Read the full explanation here.
How do you use the mattress sleeve?
Our mattress sleeve is easy to use. Slide the sleeve over your mattress and existing fitted sheet. The stretch band at the bottom of the sleeve ensures that you can easily slide the sleeve over your mattress.
It is important that the sleeve is placed at the height of the baby's head, so that your baby's head lies in the middle of the sleeve. Note: Make sure the cover fits properly and does not contain loose fabric. Never place the sleeve loosely on top of the mattress.
What is the Oeko-Tex label?
The STANDARD 100 by Oeko-Tex label confirms that our products are produced in a human and environmentally friendly manner. To comply with this quality mark, we also test whether the fabrics are free of harmful substances (chemicals).
General questions
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To order
I have not received a confirmation email. What now?
The email probably ended up in your junk mailbox. If you cannot find the email there, please send an email to info@silkybaby.nl. We will send you the confirmation email as soon as possible.
How can I have multiple products personalized?
If you want to personalize multiple products:
- Complete the personalization fields for the first product.
- Add this product to your shopping cart.
- Repeat these steps for each additional product you want to personalize.
How can I change my address after placing an order?
Send an email to info@silkybaby.nl as soon as possible to report your change of address. Please note: We will adjust this for you, provided your order is not yet on its way!
Can I still change my order?
This can be done within 1 hour after you have placed your order. Send an email to info@silkybaby.nl within an hour of your order.
Pay
Which payment methods are accepted?
You can use various payment methods in our webshop: iDeal, Apple, Pay, Mastercard, American Express, Visa, Maestro and Shop Pay.
Send
What are the delivery times?
All orders are shipped within 2 business days.
What are the shipping costs?
Silky Baby delivers throughout Europe. All orders over €100 are delivered free of charge in the Netherlands. All orders in the rest of Europe are shipped FREE over €120. View shipping costs here.
How can I track my order?
When your package is sent, you will receive an email from us with a track & trace from PostNL.
Can I still change my address?
Send an email to info@silkybaby.nl as soon as possible to report your change of address. Please note: We will adjust this for you, provided your order is not yet on its way!
Returns
How can I return?
Follow the steps of our return instructions. You can find the steps here .
What is the return period?
Our products can be returned within 14 days of receipt, provided the product is complete, unused, unworn, unwashed and
meets the other return conditions. Personalized items cannot be returned! More information can be found here .